Shipping Info

Shipping Policy

Clear shipping information for your FARNELLI order

Last updated: October 1, 2026

At FARNELLI, we want you to know what to expect before placing an order. We work with fulfillment partners to prepare and ship our products, so processing times, shipping methods, delivery estimates, and fulfillment locations may vary by item.

Shipping Costs & Delivery Estimates

Available shipping methods, applicable shipping charges, and delivery estimates are shown at checkout before you complete your purchase.

Because different products may be fulfilled by different partners, processing and delivery times may vary from one item to another.

Processing & Transit Time

Processing time is the time required to prepare your order before it is handed over to the shipping carrier.

Transit time begins once the carrier receives your shipment.

Any delivery date or delivery window displayed by FARNELLI is an estimate unless it is specifically identified as guaranteed.

Multiple Packages

Items in the same order may be fulfilled from different locations. As a result, your order may arrive in separate packages and at different times.

You will not be charged again simply because your order is divided into multiple shipments.

Tracking Your Order

When tracking information is provided by the fulfillment partner or carrier, we will make it available through the applicable order notification or tracking page.

Please allow some time after shipment for the carrier's tracking system to begin displaying updates.

Shipping Delays

Delivery delays may occasionally occur because of carrier operations, severe weather, holidays, unusually high shipping volumes, address issues, or other circumstances outside our reasonable control.

If we learn that we cannot ship an order within the timeframe represented to you, we will notify you and provide the options required under applicable law, which may include agreeing to the delay or cancelling the affected unshipped item or order for a refund.

Shipping Address

Please review your shipping address carefully before submitting your order.

If you notice an error after placing your order, contact us as soon as possible. We will make a reasonable effort to assist, but we cannot guarantee that an address can be changed once an order has entered fulfillment or has been transferred to the carrier.

Customers are responsible for providing a complete and accurate delivery address.

Package Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, we recommend:

  1. Check around the delivery location and property.
  2. Ask household members, neighbors, reception, concierge, or building management where applicable.
  3. Review any carrier delivery photo or delivery notes.
  4. Contact the carrier if additional delivery information is available.
  5. Contact FARNELLI if you still cannot locate the package.

We will review the available order and tracking information and assist you with the next appropriate steps.

Lost or Missing Shipments

If your tracking has stopped updating or your shipment appears to be significantly delayed, please contact us.

We will review the available tracking information and, where appropriate, work with the fulfillment partner or carrier to investigate the shipment.

The resolution available will depend on the circumstances of the shipment and any rights provided by applicable law.

Damaged Packages

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

To help us review the issue, we may ask for:

  • Photos of the item
  • Photos of the shipping package
  • Photos of the shipping label
  • A brief description of the damage

Please keep the product and its original packaging until we have reviewed your request.

Shipping Availability

Products can only be shipped to destinations for which a shipping option is available at checkout.

Shipping availability, rates, and delivery options may depend on your destination, the products in your order, and the fulfillment location.

If no shipping option is available for your destination at checkout, we are unable to accept the order for that destination at that time.

Orders Containing Different Products

Shipping availability, fulfillment location, delivery estimate, and shipping cost can differ from one product to another.

Please rely on the shipping information displayed during checkout for your particular order rather than assuming that a previous order or another product will have the same shipping terms.

Order Cancellations Before Shipment

If you need to request a cancellation, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered fulfillment. Where cancellation or a refund is required because an order cannot be shipped within the applicable timeframe, FARNELLI will follow applicable consumer-protection requirements.

Returns

Shipping and delivery issues are separate from product returns. For information about return eligibility, return instructions, and refunds after delivery, please review the FARNELLI Return & Refund Policy.

Need Help With Your Order?

If you have a question about shipping or delivery, please contact us through the customer-support options available on Farnelli.com.

Please include your order number so we can assist you more efficiently.

FARNELLI • Fashion for Every You